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Friday, 20 August 2004
Sometimes I really hate answering the phone..
Mood:
 not sure
Now Playing: something loud and pissed-off sounding
UUURRRGHH! I dealt with THE biggest asshole on the planet today. This nasty old bastard calls about 45 minutes before I'm supposed to go home and enjoy my final weekend before school starts.
Ok, little background: I'm a receptionist at an insurance company. I don't do anything actually insurance-related; I just answer phones and enter stuff into the computer. So, when someone has a question that I can't answer, I transfer them to one of the Office Managers. However, ALL managers (from all 10 departments) are out today for an off-site meeting, except for ONE lady covering the Manager position. So basically, I'm fending for myself.
Also, I'd like to mention that I am ALWAYS polite on the phone, and I ALWAYS try to help people as much as I can, so usually if there are any jerks, they stop their asshattery when they hear how nice I am. Well, USUALLY, anyways...
Some guy calls and wants to know about producers (which I have no control over/know nothing about). So I transfer him to the lady who's covering for the managers. Turns out, she's left for the day. So the guy calls back once (but I can't answer it because I was in the middle of a call), and on his 2nd call back, I answer. Hilarity ensues...
Me: The Cutest Receptionist Ever
AH: Ass Hat (talking in THE snottiest voice I've ever heard from a male)
Me: (chipper voice) "Thank you for calling ******, how may I help you?"
AH: "Hi, I called a minute ago about Producers, but I got a voice mail."
Me: "Oh, I'm sorry sir, I thought there was-"
AH: "I called three times in the past three minutes!" ((Right then my brain goes uh-oh, asshat alert! "I need to talk to someone. Not a voice mail, a PERSON."
Me: "Well, sir, all of our managers are out today, including the one who is-"
AH: "No, I need to talk to SOMEONE. Can you stay on the phone with me to make sure I don't get a VOICE MAIL when you transfer me?"
Me: "No I'm sorry, I can't, I don't think our phones allow us to do that."
AH: "Well, I need to talk to SOMEONE. Who is there today?"
Me: "Which department-"
AH: "How many people you got in your office?"
Me: "Close to fifty."
AH: "Well, who is THERE? Are you the only one there? Who's is THERE besides YOU?"
Me: "Sir, there are nearly 50 people in this office. I cannot go through the list and tell who is and is not here."
AH: "Are you the ONLY one THERE?"
Me: "No, there are many people in today." ((in my best you're-an-idiot tone of voice)) *Plus, it's 3:45 on a FRIDAY AFTERNOON- who the hell do you THINK is going to be here?? News flash, idiot: Managers go home early BECAUSE THEY CAN*
AH: "FINE. Well then, if there was a FIRE or a STABBING, who would you call?"
Me: "I would call building security or 911."
AH: *pause* "Alright, well after that, who would you call??"
*WTF? If there was a fire or a stabbing, why would I be calling people on the phone? I'd be evacuating the building and screaming to warn other people*
ME: *silence at this man's stupidity*
AH: "Look, I am trying to talk to a person, is that so hard??"
ME: "SIR, all of our managers are out of the office today at a meeting. Now what you can do is--"
AH: "I need to talk to-!"
Me: (In a really slow, firm voice) "WHAT YOU CAN DO is leave a message for Bob S. and I know he will get back to you first thing Monday morning."
AH: "I do NOT conduct business with voice mail."
Me: (In a really fake cheery voice) "Well, sir, then I'm afraid I can't help you."
AH: *pause* "I need to talk to somebody. Isn't there anyone there who wants my business? I'm trying to give you all business."
*Yeah, like we really want your business, you crotchety old man. We reeeeally wanna deal with you on a regular basis, you decomposing old bastard*
Me: "Sir, all the people who would handle that are OUT of the office today. You can leave a message, or you can call back first thing Monday morning."
AH: "Well, isn't there ANYONE-"
Me: (snotty tone of voice) "Let me put you on hold."
Right then, Jason (one of the BEST co-workers EVER) walks by. I told him there was a real asshole on the phone, and could he please talk to him? So Jason told me to put him on hold for a few minutes while he finished something up.
Jason comes back, and talks to the guy for 5 more minutes, tells him the SAME thing that I told him and finally figures out that the department the wrinkly old prune wants isn't even IN our office. So finally the old fart said he'd call our New York office and hung up. Jason slammed the phone down and says "That was the most ARROGANT asshole I have EVER talked to! Geez Gail, I'm sorry you had to talk to that jerk."
I was furious. I'm not kidding--I was shaking, my heart was pounding in my ears, and my face and neck were BRIGHT red. Now, DAMN that is some ANGER. In TWO YEARS of working at the office, I have NEVER had to deal with a caller as nasty as that one. If I could have reached through the phone and strangled that prick, I would have in a heartbeat. Jason was like "Wow, are you ok? You're all red! Do you need a break??" I was ok, but I was just so MAD that an ADULT would act like such a child! I'm probably 1/3 his age, and even I know how to behave properly on the telephone.
But some good DID come of this--I have a semi-interesting story to tell, we have a new Worst Caller Ever (even worse than that lady who was asking for a department that didn't exist!), and I know now that when I get really incredibly pissed off, I remain calm and deal with the situation (as opposed to screaming obscenities and throwing things.. which is what I do when someone wakes me up from a deep sleep). Oh well, let's all hope that's NOT a bad omen for the coming weekend...
Posted by bandvamp01
at 7:46 PM EDT
Wednesday, 18 August 2004
Dunkin' Donuts, this weekend, random Japanese guy, etc..
Mood:
 hungry
Now Playing: "You and Me" Bad Religion
I got coupons in the mail from Dunkin' Donuts yesterday. I like getting mail. I also like coupons. Wanna know why I got coupons? Too bad- I'm telling the story anyway...
Every time I go into the Dunkin' Donuts on Johnson Ferry (you know, the one by the Mattress King or whatever that is *secretly* a strip club, as determined by Patrick) the owner is kinda snippy. On good days, he just glares at me hatefully while some other people ring me up. But a couple weeks (months?) ago, I went in there and I was asking about some random coffee drink...
Me: "Is the *name of coffee drink* sweet?"
Evil Donut Nazi: "It's flavored."
Me: "Oh, I meant is it sweet, like the Coolattas?"
Evil Donut Nazi: "IT'S FLAVORED COFFEE!! IT TASTES LIKE VANILLA!"
Me: o_0 "Oooookay. Nevermind, I'll have a coolatta."
Seriously, he yelled that at me. Whaaat the hell? And I already knew it was flavored since it said "Vanilla whatever." Anyway, the guy's a jerk. So a couple days ago, I was on the Dunkin' Donuts website 'cuz I wanted to see if I could find pics of all their different kinds of coffee, and what was in them. And I came across the "question/complaint" part. So I nicely wrote about the asshat guy yelling at me. And then Dunkin' Donuts sent me coupons. Weeee.
On a completely different topic, I want to do something fun this weekend, damnit! I start skool on monday (NOT looking forward to that because Kennesaw State sucks hardcore), and I wanna spend this last weekend doing something really fun. Wait, something really fun that doesn't involve me getting so wasted that I forget how to operate pants. Uhh, anybody up for minigolf? Seriously, I NEEEED something to do.
Whoooah. Ok, some Japanese dude just walked in the office and said, "Uh uh, consula?" And I was like "Pardon?" and the guy goes "Uh uh Japan, uhh consuaaa?" and I say "Ohhh, I'm sorry, I'm having trouble understanding you." So he grabs a pen and pantomimes writing, so I have him a pad of paper. He then writes "Cunsular" and shows it to me. I give him this really helpless Mister-I-am-really-sorry-i-can't-understand-you look. And he points to the word and says "Cunsular?" So I just say "I'm really sorry." and shake my head. And he says "Sorry." Then waves and walks out. I feel really really bad that I couldn't help him. Awww. Poor guy. But now I really really want to know what "cunsular" means...
...
Oh!! I just googled it. "Cunsular officers have the responsibility for issuance or denial of visa." Aw, geez... I really hope that dude finds the place he was looking for. Or at least somebody else who speaks Japanese.
Ok, I'm done, I guess. Hey, how is everyone else doing?
Posted by bandvamp01
at 3:57 PM EDT
Tuesday, 3 August 2004
Rob loves my blog posts!
Mood:
hungry
Now Playing: "Idiot Son of an Asshole" NOFX
Haha- Rob informed me yesterday that I hadn't posted to my blog in a week. So here I am! I don't think anyone besides Rob reads this, so Rob- this post is for you! Rob! The Rob-man! The Rob-inator! Rob-Meister! The Rob-alama-dingdong! (I love The Copy Guy)
I went to the Warped Tour on Wednesday and IT KICKED ASS!! I got to see Flogging Molly and Bad Religion!! YAY! Flogging Molly is coming back in like September! I AM SO GOING!! Anybody else wanna come with and get knocked around by a bunch of sweaty irishmen? HELL YEAH! Hahaha... I'm probably going to get yelled at for that...
But the BEST part of the day was when I got the Casualties' guitarist, Jake, to take a pic with and got his autograph!! I hope that pic comes out 'cuz I am SO framing it! EEEEEEE! *does a little dance*
The WORST part of the day was when I found out I got sunburned :( I had SPF 70 on and everything!! Grrr. STOOPID SUN!! WHY DON'T YOU JUST LAY DOWN AND DIEEE! I HATE YOU! I HATE YOU, SUN!!!
Moving on, my brother leaves town tomorrow. I think he might be moving back down to GA in October. Maybe. I'm not quite sure how I feel about that. Oh well...
And lastly, but not leastly, a BIG thank you to everyone who wished me a happy birthday! Even if I didn't know who all you were... Hahaha..
Posted by bandvamp01
at 2:41 PM EDT
Friday, 23 July 2004
Seaweed was NOT meant to be eaten by Gail...
I just ate seaweed. Two of my co-works were hanging out at my desk (no, I'm not that populer- it's in the front lobby, 'cuz i'm a receptionist), and one girl was eating a seaweed salad. She said how good it was, and I couldn't help but make a face. 'Cuz you know. Seaweed. That crap that gets caught all over my ankles and toes when I go to the beach. Ucky toes!
Anyway, they figured out I'd never tried it before, so the other girl dares me to eat some. Maybe it really *is* good, I thought. So I grab a fork, and take a tiny bite of the seaweed salad.
NO. SO NOT GOOD! EWWWWWWWWWWWWW!!! It was slimey and had a horrible taste! I made an awful face, chewed twice, then swallowed, and RAN to the kitchen for a cup of water. The chicks were FREAKING out- I hear "Oh my GOD- Is Gail gonna hurl?!"
No, dear readers, I did not, in fact, hurl. I damn near gagged, though. Ewww. Frickin' SEAWEED!!
Anyway, we all laughed, and I apologized in case I grossed someone out.
Moral of the story: DON'T EVER EAT SEAWEED. EVER.
Posted by bandvamp01
at 3:02 PM EDT
Monday, 12 July 2004
Guess who's birthday it is!
Mood:
 special
Now Playing: Happy birthday to meeee...
IT'S MY BIRTHDAY!!!
Posted by bandvamp01
at 10:28 AM EDT
Updated: Monday, 12 July 2004 10:30 AM EDT
Friday, 9 July 2004
More nice co-workers
Mood:
hungry
Now Playing: "Ocean Avenue" Yellowcard (it's stuck in my head, damnit)
Have I mentioned some of my super-awesomely nice co-workers? SHYEAH! Ok, my birthday's on Monday, and my license expires then. But the dmv isn't open on Mondays, so I have to go Tuesday (I waited 'til now because I didn't want the "Under 21" on there anymore). So, my mom was going to drop me off at the dmv near work, and then I could wait in line for 87 hours and then she'd pick me up and I'd go straight to work. Isss all good, right?
Negative! Turns out that my mom can't come pick me up because she's got a meeting all day or something. What about Wednesday or Thursday? No good- she's got appointments all morning. So, hmm. I could sit my ass at the dmv for 87 MORE hours while waiting to get picked up, or I could go with Plan B- ask a super-awesome co-worker to pick me up and bribe them with food.
We're going with plan B. I bribed a coworker with double chocolate chip cookies (my specialty!) Awesome! Actually, I tried to bribe her with lunch one day, but she told me to save my money, and it was no problem. So finally I got her with the cookies :D
AND I just found out that Laura (the one I'm bribing) and Sherri (my boss) are taking me to lunch on Tuesday for my birthday!! How nice are they!!!
So, anyways, I work with some really nice and awesome people.
Oh, and let's not forget-
Gail's Birthday Countdown: 3 Days!
Posted by bandvamp01
at 12:01 PM EDT
Thursday, 8 July 2004
I work with some of the nicest people...
Mood:
 don't ask
Now Playing: Iron Man
Guess what? This morning, Miss Carolyn (nice lady I work with) brought me a happy birthday balloon, and a birthday card that she had everyone in her department sign! I tied the balloon to my chair,a dn I fully intend on tying it to my wrist all day on my birthday.
Yes, I am going to tye a balloon to my wrist. And skip. Weee!
And before I forget:
GAIL'S BIRTHDAY COUNTDOWN:
4 DAYS!
Posted by bandvamp01
at 3:59 PM EDT
Updated: Friday, 9 July 2004 11:33 AM EDT
Wednesday, 7 July 2004
More bitching
Mood:
 irritated
5 DAYS 'TIL MY BIRTHDAY!!!
Posted by bandvamp01
at 4:25 PM EDT
Updated: Friday, 9 July 2004 6:07 PM EDT
Tuesday, 6 July 2004
6 MORE DAYS 'TIL MY BIRTHDAY!!!
Mood:
irritated
Yay! Just 6 more days 'til I turn 21! I'm excited. I'm going to eat junk food all day. And i may or may not go get a pedicure and manicure. I have issues about people touching my feet. Or even getting anywhere near my bare feet, for that matter. But i dunno...
I heard that next friday night, there's Flux Faktor at the Armory, so if anyone wants to go, we could go in a group or something. Unless Patrick finds a Drag Night at a gay bar, 'cuz then I am so there. I think the Masquerade has something on Saturday nights (to replace The Chamber), so I may look into that, too. Unless there's a Drag Night on Saturday. (I am GOING to a Drag Night before I die...)
Also, my cartilege piercing got all sad and gross and painful again, and I was afraid I'd have to take it out. But then I made it get better! All by myself!! I love Bactine!
I saw Patrick's band, The Love Drunks, on Friday night! They were really good. Patrick danced around a lot, and hit himself with the microphone. SO, in conclusion, everyone should go see Patrick's band next time they play.
Posted by bandvamp01
at 3:52 PM EDT
Updated: Friday, 9 July 2004 6:06 PM EDT
Friday, 2 July 2004
TONIGHT!!
Mood:
 hug me
Now Playing: Spider-Man, Spider-Man, does whatever a spider can...
WHO: Patrick's band, The Love Drunks
WHAT: CONCERT!!
WHERE: Burrito Jones (in the square), Carrollton, GA
WHEN: TONIGHT 9 PM
WHY: Umm... because I said so?
EVERYONE COME OUT TO CARROLLTON TONIGHT AND SEE PATRICK'S BAND!!
Seriously, I'll be there, and it'll be fun!
Also, I got to ride in a tow-truck yesterday! COME OUT TO CARROLLTON!! I COMMAND IT!!!
Posted by bandvamp01
at 9:18 AM EDT
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